Returns Policy

Returns

At Argemti it is important to us that you are fully satisfied with what you have ordered. We aim to get every single order as perfect as possible. However if for any reason you are unhappy with your item, you have the right to return it for either a full refund or a replacement. Please read our policy on returns & refunds if you feel you need/want a refund.

1. Argemti will accept returns within 30 days of the day you ordered the item.
2. The item must be exactly as it was sent to you and not damaged in any way.
3. Due to health and hygiene reasons returns on earrings can NOT be accepted.
4. Return postage is to be paid for by the customer.
5. Customers will have 14 days from the return request date to send the item back to us.
6. Once we have received the returned item we will pay your full refund within 14 days though we will aim to do this within 48 hours.
7. Refunds for items paid for with a gift card will have the money refunded back to the gift card, cash refunds will be unavailable.
8. The option to have a replacement item is available should you be happy to request this option.
9. Refunds for items paid with via cryptocurrency will have the GBP equivalent of their payment refunded and NOT the number of coins used to pay.
10. Personalised, bespoke and engraved items are not eligible for a refund.

For our full returns policy please see Section 7 of our terms and conditions which can be found here. If for any reason this policy should clash with the terms listed in the terms & conditions, the conditions laid out on this page shall take priority over the terms & conditions. If you feel like you are eligible for a refund please get in contact with us as soon as you possibly can. You can contact us either by e-mail at lee@argemti.com or by telephone at 01772 846685.

When you contact us, please make sure you give the following information:

• your order number
• the items you’re returning
• your name and e-mail address

This way we will be able to locate your order on our systems easier and provide you with a more efficient service.