Back Order Policy
Back ordered & bespoke orders
Before you back order a product, it is important that you read and fully understand our “Back Orders Policy”. If for any reason you do not agree with these terms, then please do not use our back order service. By using our back order service, you are agreeing to the policies and terms listed below.
Certain products that show in our online store are made to order and are available for back order. These products are made as per the requirements that you selected on the product page.
When you back order an item you will be shown a message explaining that the item you are ordering is a back order. If you choose, you can go back and not proceed with the order. If you are happy with back ordering your item, then the payment is taken at checkout.
Once the payment for your back ordered product has been taken, your product will be manufactured as soon as possible. At present, there is a maximum 4-5 week wait time for these made to order products, though we will try our best to have the product made in a quicker time-frame.
In the unlikely event that we are able to fulfil your back order for any reason, then we will let you know via email (please check spam) and then issue you a full refund. Your refund may take anywhere up to two weeks but we aim to have it processed within 48 hours if possible as not to leave you waiting.
Once your product has been produced, we will dispatch your product with fully tracked and insured shipping. Once your item is dispatched we will send you an e-mail to you know along with your tracking number and a link for you to track your parcel. You will then receive your item in maximum 3 working days. If you have not received your item in 5-7 working days then please contact us and we will chase it up for you.
If for any reason you are unhappy with your product, you have the right to return it for a full refund as part of our 30 day money back guarantee. Please see our Returns Policy for more information.
Certain products that are clearly marked are available for back order when they become out of stock.
Once you place your back order of an out of stock item, we will order the item especially for you and have it dispatched to you within 5 business days.
Your order will be sent via Royal Mail Special Delivery as soon as we receive the item you have ordered and you will be sent an email with the tracking information for your product.
Once your order has been shipped, it should arrive to you in 1-3 business days.