Refund Policy (US)
-
- Argemti will accept returns within 30 days of the day you ordered the item.
- The item must be exactly as it was sent to you and not damaged in any way.
- We do not offer free returns unless the product is defective due to a manufacturer's error. If you believe you have received a defective product, please contact us immediately.
- Return postage is to be paid for by the customer. Shipping charges are not refunded.
- We currently do not charge any restocking fee but if any customer has excessive returns we have the right to charge up to a 15% restocking fee.
- Customers will have 14 days from the return request date to send the item back to us.
- Once we have received the returned item we will pay your full refund within 14 days though we will aim to do this within 3-5 days.
- Refunds for items paid for with a gift card will have the money refunded back to the gift card, cash refunds will be unavailable.
For our full returns policy please see Section 7 of our terms and conditions which can be found here. If for any reason this policy should clash with the terms listed in the terms & conditions, the conditions laid out on this page shall take priority over the terms & conditions. If you feel like you are eligible for a refund please get in contact with us as soon as you possibly can. You can contact us by e-mail at lee@argemti.com.
When you contact us, please make sure you give the following information:
- your order number
- the items you’re returning
- your name and e-mail address
This way we will be able to locate your order on our systems easier and provide you with a more efficient service.